Booking Terms and Conditions
1. BOOKING CONFIRMATION
1.1. Confirmation of activity will be subject to availability at the time of booking.
2. PRODUCT PRICES
2.1 The above rates are subject to change/revise without prior notice.
2.2 All CHILDREN between the ages of 04 till 11 years old will be charged a rate of 75% from the Adult’s published rates.
3. TRANSFER SURCHARGE FOR PREMIUM HOTELS
3.1 A Transfer Surcharge of RM 75.00 per Adult & RM 50.00 per Child (minimum two (02) Adults) for Tours, will be imposed for guest staying at the Four Seasons, Tanjung Rhu Resort, The Danna Hotel, The Andaman Resort & Spa and The Datai Resort in Langkawi. (Depending on the location of the Naam Hubs)
4.1 Upon acceptance of a contract and in order to secure a firm booking, Payment is to be made prior to the commencement or participation in any of the activities under this Contract. The Principal will not guarantee any booking before payment is made.
5. CANCELLATION, NO SHOW AND REFUND
5.1 Service providers from third-party contractors or any other companies related to the services provided may charge cancellation, amendments and/or no show fees depending on the situation and/or circumstances. When such charges are levied by them, these charges will be charged to client through Naam Sdn Bhd.
5.2 Naam World Travel & Tours reserves the right to Change or Cancel any part of the tour itinerary due to bad weather or any other unforeseen circumstances beyond their control, without prior notice as safety is our utmost priority.
5.3 ACTIVITY CANCELLATION POLICY:
5.3.1 Minimum 48 hours notice of cancellation is required for Cruises. If Cancellation is made less than 24 hours prior to cruise trip the client will be charged in Full.
5.3.2 Minimum 24 hours notice of cancellation is required for Watersport activities. If Cancellation is made less than 12 hours prior to the activity the Client will be charged in Full.
5.3.3 Naam World Travel & Tours must be notified in writing of any Cancellation.
5.3.4 In the event a client fails to turn up for the activities (“No Show”), No refund in full or in part will be given for the Product services in the program not utilized.
5.3.5 After commencement of tour, No refund, in part or in full, will be given for services/activities in the program that is not utilized.
6.1 Naam Sdn Bhd and its subsidiaries are Fully Licensed and Insured companies. Every Guest participating in any of the activities would be required to sign an Indemnity Form, prior to commencement of the said activities. All guest will be required to read and understand its content before signing the said Form.
7.1 All information contained herein is Private and Confidential and are not to be disclosed to any third party.
8. GENERAL INFORMATION & CONDITIONS
8.1 CHILD AGE. 04 to 11 years old (minimum child age for jet ski and parasailing is 07 years old) Children below 16 years old must be accompanied by parents/guardian or Parasail/Jetski operator
8.2 PREGNANCY. We do not encourage expectant mothers to participate in the Watersports activities, namely Parasail/Jetski/Banana Boat, if done so, it is solely at their own risk.
8.3 Sit In Coach basis (Sharing basis) - SIC tour stands for Sit-In- Coach tours, which mean guest will share an air-conditioned vehicle with other tourists.
8.4 All participants in the activities under the Product must read and sign the Indemnity Forms provided. This is a strict requirement. All instruction from the Captains, Marshalls and staff must be strictly adhered to by guests.